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Terms & Conditions

General

Please note that it is only Danish VAT which is included in the price. In some countries they will put national toll on the goods. Snowminds Apparel is not responsible for extra toll, VAT or other costs. Please note that all offers or vouchers does not apply to already discounted items.

Here at Snowminds Apparel, you can pay with Visa, Visa/dankort, Visa Elektron, MasterCard, MasterCard Direct and Maestro. The money will be withdrawn from the costumers account immediately after purchase. 

Shipping

Here at Snowminds Apparel we have different shipping options depending on the nationality of the costumer. You can either choose between getting your items shipped, picking them up or get them delivered at departure. The time of delivery varies a lot from country to country. Foreign shipping in Denmark will normally be around 5 days from we receive the items here at our warehouse till they will be at the costumer. Foreign shipment can be up to 2 weeks. 

Return Policy

If you wish to exchange a product into another size, color etc, please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 14 days after you have received your package, as long as the item has not been used.

During CHRISTMAS you can return your items until January 13 as long as the item has not been used.

All original packaging, price labels etc. shall be returned with the product without having been tampered with.

Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced. Also, please enclose your receipt and a short explanation as to why you wish to return the package. NB. In case of returns or exchange of goods the shipping cost are held by the customer.

Returned items should be in good and undamaged condition. If returned goods show signs of damage or use beyond what is necessary to determine the nature, characteristics and the way it works, you are liable for deterioration of product value. We estimate a possible value based on a specific assessment of the returned item based on the following guidelines for impairment:

  • No signs of use and the product is in original packaging: 0%.
  • Lack hangtag: -50%
  • clear use signs: -90%
  • Stains, or otherwise damaged: -100%

Return address:

Snowminds ApS

Refshalevej 163A, floor 1

1432 Copenhagen

CVR nr. 34621950 

Mail: info@snowmindsapparel.com

Complaints:

If you should have any complaints regarding wrong, damaged or missing items, please contact us asap:

When shopping at our webshop, you have the 24-month warranty. This means that you either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.

The complain/appeal must be given within a reasonable time after you have discovered the defect in the product. If a complaint is given to Snowminds Apparel within two months after the defect is discovered, the complaint will always be timely (in certain cases not applicable). 

When you return the product, please describe the problem as fully as you can.

Privacy policy

The business understands and respects the importance of privacy on the Internet. The business will not disclose information about customers / users to third parties, unless it is necessary to implement a transaction. The store will not sell your name, address, email address, credit card or personal information to any third party without your prior permission.

Support:

Mail: info@snowmindsapparel.com

We would love to hear from you about any complaints, but if you wish to forward your complaints any further you can do so in your own laguage at the official website of the European Commision: http://ec.europa.eu/odr

Force Majeure:

We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.